License Errors

Proxy Errors

The most common problem with licensing problems are when your network has a proxy. This can cause licensing problems including:

"Couldn't fetch license for unlicensed product" is sometimes coupled with something similar to:

JsonSyntaxException: com.google.gson.stream.MalformedJsonException: Expected EOF near <!DOCTYPE html PUBLIC "-//W3C//DTD

This is the proxy replying with an HTML error page when a JSON object is expected.

See here for instructions on how to set up CodeScan on a network with a proxy.

Version Errors

Licensing version problems can occur with older versions of CodeScan. When this occurs, you will see the following error:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

License is not valid:

License is not for this product

Code: 7

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

This can be avoided by updating to the latest version of CodeScan.

If this is not an option, contact Support for assistance and we will provide you with the appropriate license version.

Line Count Problems

Licensing problems can occur when you are operating outside the Terms of Service.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

[License is not valid:

Lines exceed your license (6878 > 1000)

Code: 103

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

This can be avoided by increasing your license limit or reducing the lines of code you are scanning.

Please contact Support for any queries about your license.